User Support

User Support#

Users can submit inquiries in-game or on a PC, with an option to attach images or videos.

The mobile game customer support center plays an important role in supporting users to have a pleasant gaming experience. It is necessary to listen to the users' voices and respond promptly to provide a better gaming environment.

Supported languages include English, Korean, Traditional Chinese, Simplified Chinese, Japanese, Thai, Indonesian, Italian, German, Spanish, French, and Malaysian, totaling 12 languages. For inquiries about additional language support, please contact Nbase support.

How to use#

All functions required for operating the user support and UI are provided by the Nbase SDK. The following codes can be called in-game without any additional settings for immediate use.

WebView - User inquiry#

The user support, embedded as a WebView, is a feature that allows users to access user support services and submit inquiries without leaving the game.


_10NBaseSDK.NBase.openCustomerSupport();

WebView - Terms of use#

Embed the Terms of Use with the WebView for users to open it any time.


_10NBaseSDK.NBase.openTerms();

WebView - Privacy policy#

Embed the Privacy Policy and other related articles with the WebView for users to open it any time.


_10NBaseSDK.NBase.openPrivacy();

Redirect to Stores#

It is very important to provide users with the latest version of the game, which is why there is a feature to directly navigate to the app store's update page from within the game. The openAppStore(); method is used to support users in easily updating to the latest version of the game.

To guide users to the app store's update page for game updates, market codes for each store must be set in the dashboard. After setting up, use the code below to allow users to navigate to the app store's update page.


_10NBaseSDK.NBase.openAppStore();

Pages#

The Pages service offers the ability to create and manage webpages for various purposes such as in-game customer support, terms of use, and privacy policy. Through the web editor on the dashboard, admins can design and arrange pages themselves, which can then be easily displayed in a WebView format in the mobile game. This allows game developers to effectively provide necessary information to game users and improve user experience.


_10NBaseSDK.NBase.openPaging("[yourPageCode]");

"yourPageCode" is the unique code name of the page created in the dashboard. When implementing, this part should be replaced with the name of your own page.

Service overview#

The Pages service offers the ability to create and manage webpages for various purposes such as in-game customer support, terms of use, and privacy policy. Users can design and arrange pages through the web editor on the dashboard and easily display them in a WebView format within the mobile game. This allows game developers to effectively provide necessary information to game users and improve user experience.

How to use the service#

To display a webpage in the game using the Pages service, follow these steps:

Page design and arrangement: Use the web editor on the dashboard to design and arrange the necessary webpages.
Generate code name: Once the page arrangement is complete, generate a unique code name for the page on the dashboard.
Call WebView: Use the NBaseSDK.NBase.openPaging("yourPageCode"); code to call the WebView so that users can view the page in the game.


_10// Code example for opening a webpage through the Pages service
_10NBaseSDK.NBase.openPaging("yourPageCode");

"yourPageCode" is the unique code name of the page created in the dashboard. When implementing, this part should be replaced with the name of your own page.

Advantages of the service#

Flexible content provision: Allows for real-time updates and management of page contents, offering the latest information to users.
Enhanced user experience: Enables access to necessary information without leaving the game, significantly improving user experience.
Easy management: Allows for easy design and management of pages without coding through the dashboard's web editor.

Usage examples#

Game guides: Can write and provide guides in the game in multiple languages.
Promotion pages: Provides information on in-game events and promotions to encourage user participation.
Community pages: If you have a web community page, you can direct users to it to increase participation.